Refund & Cancellation Policy

1. Introductions

At simplisync.ai, we care about our clients and we strive to provide a fair and transparent refund and cancellation policy. The document describes the terms of refunds and cancellations, procedures to initiate refund or cancellation under each scenario, and limitations/exceptions applicable to each case respectively.

2. Eligibility for Refunds

This refers to whether your subscription is eligible for a refund, how long the subscription has been utilized, and what specific services may have been used. There are instances when refunds are available:

  • Unused Subscriptions: Refunds may be provided, but only if the subscription has not been stayed within a certain time frame following the acquisition (usually not greater than 7 days)..
  • Dissatisfaction with Service: Refunds are provided on a per-case basis if solid proof is presented showing that the platform has failed to deliver due services promised by technical error.
  • Technical Issues: If services are interrupted for significant length of time for technical issues attributable to us, partial refunds may be offered.
The following are not generally eligible for refunds:
  • a) Services consumed or fully utilized during the duration of this subscription.
  • b) Near-Expiration Subscription Periods, but not for Future Pre-Paid Unused Periods.
  • c) Wrong or no use of the platform leading to unsatisfactory results – not due to technical issues.

3. Cancellation Policy

3.1 Annual Subscriptions
  • You pay less for paying all at once, and cancellations usually cannot get prorated refund (unless in the 1st refund period — e.g. 7 days after payment).
    • ·
  • The cancelations will then be effective at the end of the year term, and no automatic refunds will occur.
3.2 Enterprise/Custom contracts

Enterprise agreements & Custom contracts are governed by the cancellation/termination as agreed on in your contract. This could involve particular clauses for ending an agreement early, termination charges or refunds.

Clients should check their contract terms or consult account managers for details.

4. Refund Process

4.1 How to Request a Refund

Requests for a refund must be made in writing via our customer support email or portal during the appropriate refund window.

Here are the details that need to be provided in order for it to be processed:
  • Account name and information.
  • Proof of payment.
  • Refund request reason with relevant documentation (if applicable).
4.2 Refund approval and processing times

Refund requests generally take 7–10 working days for processing.

Refunds are initiated through the same payment method used for the purchase and credited as per the policy of each payment provider (5-10 business days, in general).

4.3 Denial of Refund Requests

Refunds may be denied if:

a) The request is outside the refund period specified.
b) This account demonstrates significant use of services.
c) These cancellation reasons are caused by user misconceptions or platform usage settings not technical and service issues.

Refunds are initiated through the same payment method used for the purchase and credited as per the policy of each payment provider (5-10 business days, in general).

5. Trial Period Policy

Educational CRM (simplisync.ai) places no further conditions other than a trial period in which potential users can check out all functions of the platform. The trial has the following conditions:

  • Length of Trial: Usually 7 days; this is determined by the trial promotion.
  • Restrained: Some premium functions can be prohibited in the test duration.
  • Paid Plan Conversion: Users will now have the choice to transition into a paid plan once the trial period ends. We never initiate auto billing without your consent.

6. Upgrade and Downgrade Policy

6.1 Upgrading a Subscription
  • Users can upgrade their subscription at any time. When upgrading, billing will be adjusted to the new plan rate immediately, which resets the subscription term.
  • Users are charged pro-rata for the upgraded plan, or any unused portion of the previously paid plan is applied as credit.
6.2 Changing a Subscription
  • Downgrades become effective after the end of the current billing period.
  • Since downgrading might take some features away or limit accounts, be sure to check the features and limitations of the new plan before agreeing to the downgrade.

7. Account Suspension and Termination

7.1 Suspension of Account upon Non-Payment
  • Those who have not paid PPP accounts for over 15 days can be suspended. Before suspension, users are provided with a grace period and notified by email.
  • Services may be suspended until payment is made during suspension.
7.2 Termination for Breach of Policy
  • In case any account found in violation of its terms of service like misuse or abusive behavior, an account can be suspended immediately without a refund.
  • Users would be informed why they are being terminated from the account, and what they need to do to get their accounts reinstated.

8. Arbitration and Dispute Settlement

  • Conflicts overgrazed refunds or cancellations that cannot be resolved through customer support shall be generally settled between both parties by arbitration as set out in our terms of service.
  • We ask users to contact our customer service team to mediate before seeking formal arbitration.

9. Contact Information

In case of requests for refund or cancellation, then users can reach out to us at:

Email: tech@simplisync.ai

Phone: +91-702-703-3073

Address: SIMPLISYNC TECHNOLOGIES PRIVATE LIMITED H.NO. 18, GALI NO. 1-B, Garhi Harsaru, Garhi Harsaru, Gurgaon- 122505, Haryana

10. Policy Updates

We may change this policy at any time without any prior notice. so check your website regularly to keep yourself updated on any changes.