Terms and Conditions

Terms and Conditions

This is Simplisync, the service offered by Simplisync Solutions. First, please carefully read these Terms of Service, which shall apply every time you use our website.If you are under the age of 18, you ask a parent or a guardian to read these terms and agree to them on your behalf. If they don’t agree, then you can no longer utilize the site to access the program and other interactive tools.

In simple terms, engagement with our platforms, by accessing the sites, or by using the content, advertisements, or our services you agree to accept and adhere to the terms of this policy. If you do not agree so, you will not be permitted to use our services.

These Terms of Service allow Simplisync Solutions to implement and change any policies that it has including our Privacy Policy and its update.

We also want our users to have a pleasant encounter when using Simplisync to improve its functionality. allow us to know If there is anything I have missed or you need clarification on.

We held that institutional commitment to always ensuring that we operate within the legal confines of the law. Any person required to accept documents in electronic format shall accept this document in electronic form under section 10A of the Information Technology Act, 2000. Since it is generated electronically it is a physical or electronic document it does not require signatures.

These Terms of Service cover the services you will receive from us, the manner in which we will partner, and other aspects of our business partnership.

Definitions

By “Simplisync”, “we”, “us”, or “our” above, we refer to the company Simplisync, which offers you software for managing your admission proceedings and related services. Our primary core business is to assist educational institutions in managing student information, admission, and messages in an efficient manner. Simplisync is an officially registered company in India, which Corporate office address is [ company address]. If you come across “we,” “us,” or “our” in this document, these words refer to Simplisync.

In This Document, The terms ‘You’, ‘Your’, or ‘Customer’ are the words refer to the end users or customer. Schools, Universities, whatever kind of institutions you may be, if you are our clients this applies to you. Meant for your institution, your specific features are identified in the contract we have with you called Memorandum of Understanding (MOU), which identifies your institution by name and the legal representative’s name.

The term “Acceptable Use Policy,” or “AUP,” refers the rules that we have laid down that you’re required to follow in order to utilize this firm to access our platform and use our services. These rules are necessary to maintain the usage of the platform’s fair and compliance with the law. For more information regarding this please refer to our section of Terms of Service, particularly Acceptable Use. As simple as that, it is all about ensuring every user does not abuse the platform.

‘Allied services’ refers to other services we provide you with in addition to the ones specified as email, SMS, WhatsApp, and cloud telephony – where you can make your telephonic communication over the internet. These are services that we source from other service providers and which are then made available to you. These services are provided to you as they are where we have not modified them in any way, as much as they are provided to us by the third-party providers.

“Billing Cycle” is going to tell you how frequently you will be invoiced for services utilized. This could be monthly, that is every one calendar month, quarterly that is every three calendar months or annually that is every one calendar year as agreed in the MOU. The payment terms define the interval of time with regard to which you may receive a bill to pay.

Any extra work that we might offer you regarding the improvement of your staff’s work with our tool or our help in installation or configuration of the tool, integration with your current systems, or giving you recommendations is considered “Consulting Services”. Some of these services we offer for free, while others are paid and the details of charges and the extent of service delivery are spelled out in other documents referred to as MOUs.

Customer data therefore means all data that a user creates within the Simplisync system. This may include student records, application history, communication logs, or any data which you upload or input into the system when engaging our services. This data is yours, and we are only the assistants who help you deal with it.

The “Disclosing Party” refers to a person or a company that shares some information with the other party. For example, if Simplisync sends any sensitive information to you, we are the Disclosing Party. As will be discussed more in the Confidentiality section, this will be the case.

This section is explained as ‘Effective Date’ which means the starting date of your contract with us. This can be the date on which this MOU is signed, the date indicated in this MOU or the date on which you agree to these terms whichever is earlier.

According to the terminology “Force Majeure” means events that are out of anyone’s control such as natural disasters (quake, flood), wars, any type of disease, cyber-attacks, or government changes affect the services which we offer to the customer. If anything like this happens, it may only mean that for a while we will be unable to deliver our services but we assure you this is not something that we will allow to happen often.

”MOU” stands for Memorandum of Understanding defining the relationship between you and Simplisync. It outlines what you are being offered, the price for the services, how that price will be divided over the contracted period and other conditions. When you sign up for different services, you may have multiple MOUs because of the constant changes. The MOU is open for alteration, however, this should be done by consensus between WBC and the implementing organization.

The name given to our unique chabot that is integrated with Artificial Intelligence is NIAA and it focuses more on the education sector. Students need assistance in answering such questions as well as participating in the admissions process and receiving consolidated real-time assistance from NIAA.

When used, the term “Simplisync Platform” would refer to the umbrella under which all the tools and applications we have to support admissions management fall under. You can only access this platform through the main website (simplisync.com) or any sub-domains that we created. But in a university, it is the center where all your admissions related chores are completed.

”Payment Gateway” is the technology that we utilize to ensure that you have the right means of processing your payments. This way, you can receive payments from students or other stakeholders by using credit card, debit card, UPI, and others. Digital payment collection is something that we will do for you with ease.

The term ‘’person’’ here means anybody or any legal unit. It could be one person or a firm, a partnership, a trust or even a government department. In its broadest sense, it includes anyone who might be able to buy from us or do business with us at any point in time.

Hence,“Planned Downtime” means those occasions under which it may be necessary to close the site for serval of reasons like, for upkeep and general upgrading of the platform. We attempt to achieve this during off-peak business activities, such as during the weekend or on a holiday. In most cases, we will tell you before 24 hours before the event.

“Receiving Party” is that term used in legal parlance of individual or legal entity to protect certain confidential information from another party. Such as if you receive sensitive information from us, then you are the Receiving Party. This will also be explained more fully in the Confidentiality section The use of student-artists’ images in this research will be confined only to the anonymity agreement signed by the participants.

The term “Services”, therefore can be replicated as the various offerings that we have, our main Service being Subscription Services, any extra services such as email or SMS that we may provide are referred to as Allied Services while any consulting services offered shall be termed as Consulting Services.

‘Service Fees’ or ‘Fees’ mean the aMOUnt of money that you need to incur in accessing the services we offer. This is the fee for utilizing our platform as well as fees that correspond to other services you subscribe to as well as consulting or professional services we offer.

Scope of Services

Subscription Services

In the context of this agreement (MOU) subscription period, you and all authorized users get the right to access and use Simplisync platform. This access is personal to you and cannot be sold or shared with other people, it is limited to your company or institution. All usage must conform to these terms, the details of which are in the MOU, and laws and regulations as may be binding.

In case you ever desire to include your present subscription with more add-on features—either there was something you didn’t subscribe to initially or new features that we introduce in the future, you can easily do that by modifying your contract with us. Something you should know is that the incorporation of some of these features might attract other charges.

From time to time we may introduce some changes into Simplisync platform and its features but such changes will not affect services that you are already using. We expect our products to get better over time but we have no cycle that we adhere to when releasing features or updates. Therefore,.decorators ourselves, any features or enhancements which we may in the future discuss are by no means guaranteed, this is even if we have discussed them publicly.

However, the subscription services might be unavailable during maintenance periods (down time] or special circumstances [such as natural disasters or major technical difficulties.

Allied Services

In accordance with the signed Memorandum of Understanding we shall offer you the following Allied Services: electronic mail, short message service, by What App or any similar system as may have been agreed. These services offered on ‘as provided basis’ which implies that these services are as offered by us without alteration. There are, however, various services that will cost you additional usage credits and you need to purchase them in advance.

NIAA Services

If you are interacting with our NIAA services such as our AI education chatbot then they will be done under the MOU terms we agreed on. To get the licenses ready for use, extra service credits need to be purchased first.

Consulting Services

As described in the MOU, we shall be providing consulting services as outlined in this paper. Otherwise it will be stated under which circumstances these services will be provided more often in the remote manner and in English. Support services could be features as specific services like assisting in the build up or enhancement of the platform, training or advising amongst others.

Third Party Service Provider or software.

To offer you the best experience, we can collaborate with others or use third parties (for example hosting or specific applications). We will not seek your permission to do this, but we will be answerable for the quality of those services. However, if you choose to employ third-party providers or applications with which our integrated platform interoperates, we won’t be held liable for them.

Use of Subscription Services

Acceptable Use

While using our services, you agree to adhere to the Acceptable Use Policy stated herein. This means you agree not to:

• Employ any kinds of robots (such as bots, spiders, or crawlers) to gather, scrape, or track any part of our Site or its information, or attempt to bypass the system we have established.
• Use the services in a manner that may damage or overburden the Website, impairing usability for others.
• Utilize the services for purposes not defined in the MOU, such as unauthorized benchmarking or reviewing of our platform.
• Attempt unauthorized access to our services or platform.
• Use the services for any individual other than the authorized user.
• Sub-license the service unless your agreement with us permits it.
• Upload or transmit any unlawful, harassing, abusive, or scandalous material through our services.
• Store or disseminate any malware or virus using our services.
• Access our services through any method other than provided by us.
• Create or build new services or software that is related to ours without written consent.
• Replicate or model our services or software to create a similar product.
• Engage in any act of illegality or violation of these Terms of Services.

Service Usage Limitations

Your subscription specifics, including the number of users, messages, and contacts allowed, are outlined in the MOU. If usage exceeds the agreed limits, extra charges may apply, or service may be temporarily suspended.

Reporting Unauthorized Use

You are responsible for using the services within these terms. If you observe any unauthorized transactions or access, notify us at simplisync.ai@gmail.com.

Fees and Payment Terms

Subscription Fees

Subscription fees agreed upon in the MOU will be charged unless:

• Usage exceeds the limits agreed upon for contacts, emails, or other features.
• There is an upgrade to a higher package or inclusion of additional functionalities.
• Additional features, goods, or communication options are added.

If usage goes beyond limits, extra charges will apply proportionally to the entire amount. You may also renew the MOU for additional benefits.

Allied Services and NIAA Charges

Charges for new features or services will be outlined in a new MOU. Subscription fees may change upon MOU renewal. Purchase credits in advance for Allied Services and NIAA features to avoid service interruption.

Consulting Fees and Expenses

Consultation charges, including any travel and accommodation costs if services are provided on-site, will be clearly stated in the MOU.

Payment Gateway Services

General Management – Payment Settlement and Charges

Payment conditions, including settlement times and handling charges, will be outlined in specific MOUs for domestic and international payments. Simplisync may adjust fees if vendor rates change, with prior notice provided.

Payment Terms

• Access fees require recurring daily payments as per the MOU.
• Consulting fees must be paid in advance, as outlined in the MOU.
• Additional payment conditions will be detailed in the corresponding MOU.

Service fees are nonrefundable, and payment terms are non-cancelable unless stated in the MOU.

Invoicing

• Invoices are issued prior to subscription start and consultancy services commencement.
• Subsequent invoices are sent no earlier than 45 days before the next billing cycle or subscription renewal.
• All invoices must be paid within 7 days. Specific MOU conditions must also be met.

Taxes

Service fees exclude taxes, which will be billed separately. If you are required by law to withhold taxes, the deducted amount should be adjusted to ensure Simplisync receives full payment as if no deductions were made.

Ownership and Rights

Our Rights

We control the Simplisync platform and the services provided to our audiences, including all modifications. This includes copyrights, patents, trademarks, and trade secrets, whether registered or unregistered. Any information or comment posted about Simplisync belongs to us, and by sharing, you permit us to use them without compensation. You also agree to assist us in documenting ownership as needed. Even if we do not use your suggestions, ownership remains with us. All other rights not detailed here are also ours.

Your Rights

All information you submit belongs to you. You grant us permission to use this data to execute our services. You are responsible for ensuring your data's accuracy and legality and that you have permission to share it with us.

Using Your Name and Logo

You grant us permission to use your name, website, and logo for promotional purposes on our site, in emails, brochures, or other media during the project and in the future.

Customer Data Protection

“Confidential Information” refers to data disclosed by one party to the other. The recipient of this data is the “Receiving Party.” Confidential Information includes both spoken and written data.

For customers, Confidential Information includes Customer Data, and for Simplisync, it includes a description of our platform and services. Confidential information also covers the agreement's details, pricing, technical data, and any sensitive business information.

Confidential Information Exclusions

Confidential Information does not include data that:

• Is made public without breaching the contract.
• Was already known by the Receiving Party without violating confidentiality.
• Is obtained from third parties without breaching confidentiality.
• Is independently developed by the Receiving Party.

Protecting Confidential Information

The Receiving Party agrees to protect Confidential Information with a standard not lower than the reasonable standard they use for their own sensitive data. This information can only be used as per this agreement and disclosed to third parties only with written consent. The information is restricted to employees, consultants, contractors, and agents who must access it for their duties and are bound to confidentiality.

These confidentiality obligations will survive the termination of this agreement.

Term, Renewals, Suspension, and Termination

Effective Period

These Terms of Service become effective on the date stated in the agreement (MOU) and remain valid until all obligations in the MOU are met, unless terminated earlier as per these terms.

Subscription Term and Renewal

Your subscription begins on the date mentioned in the MOU and lasts for the specified period. If not canceled, it will renew for either the term duration or one year under the current subscription type. To cancel, email us at sales@simplisync.com at least 30 days before the renewal date or as per any agreed payment cycle. Additional features or products added during the subscription will renew automatically unless otherwise specified.

Consulting Services

Consulting services are part of the MOU if included in your agreement and are considered subscriptions if they recur.

No Cancellation of Rental Agreement Without Reason

Early termination of the Terms of Service or agreement requires a valid reason. If you discontinue using the services within the subscription period, refunds are not provided, and charges apply for the entire subscription duration regardless of billing frequency.

Suspension of Services

If payments are overdue, your account will be suspended after 15 days' notice. Immediate suspension can occur if:

• There is unauthorized access to your account.
• You request account disabling.
• You violate the Acceptable Use Policy.
• Your usage breaches laws or regulations.
• Your actions pose a risk to the Simplisync platform or other users.

If unresolved within 15 days, account termination may follow.

Termination for Cause

Either party can terminate the agreement for a valid reason if:

• The other party is notified of a significant issue with 60 days’ notice, and it remains unresolved.
• The other party faces bankruptcy or similar financial distress unresolved by a court within six months.

What Happens After Termination or Expiry

Once services expire or are terminated, any outstanding fees must be paid immediately. Simplisync does not issue refunds unless the termination is due to a breach on our part. After termination, you have 30 days to export your data or arrange to keep the account active for an extra period at an additional cost. After that, all data will be permanently deleted.

Any terms intended to continue post-termination will remain in effect.

Indemnity

You agree to indemnify us from costs or damages, including reasonable legal fees, arising from:

• Your failure to meet obligations under these terms, or
• Claims by third parties of intellectual property or privacy rights infringement due to your service use.

We will assist by notifying you promptly, allowing you control over the matter, and providing reasonable support at your expense.

Disclaimers & Limits of Responsibility

Disclaimer

Except as explicitly stated, services are provided "as is," and we cannot guarantee complete reliability, security, or accuracy at all times.

Limits on Responsibility

Neither party, including team members, directors, or affiliates, is liable for:

• Lost profits, business opportunities, or reputational harm.
• Loss, theft, or corruption of data.
• Special or unforeseen damages, such as the cost of replacement services, even if foreseeable.

Liability is capped at either what you’ve paid in the past month or ₹10,000 INR, whichever is less.

Anti-Corruption

You confirm that neither you nor your representatives have:

• Illegally funded political activities or paid bribes,
• Made unlawful payments to government officials or political campaigns, or
• Violated any anti-corruption laws, such as the Foreign Corrupt Practices Act.

Other Important Points

Uncontrollable Events (Force Majeure)

If an uncontrollable situation arises, such as a natural disaster or major outage, neither party will be held responsible for delays or failures, except for obligations to make payments. Both parties will strive to minimize the impact of such events.

When We Have to Disclose Information

If the law or government requests your data, we must comply but will inform you before sharing it.

Severability

If a court determines that any part of our terms is invalid or unenforceable, the remaining terms will still apply. We will collaborate to resolve or revise any invalid parts to ensure compliance with legal standards.

Our Relationship

These terms do not imply that we are partners, employees, or part of a joint venture. We are independent parties.

Assignment of Rights

You cannot transfer your rights to someone else without our written approval.

No Automatic Forgiveness

If one party waives a breach of these terms, it does not mean future breaches will be automatically forgiven. Any forgiveness must be documented in writing.

Notices

Important communications must be in writing, delivered by hand, courier, or registered post. Notices will be effective upon receipt.

• If we are sending you a notice, we will use the contact details provided in the agreement (MOU).
• If you are sending us a notice, it should be directed to Simplisync, Legal and Compliance Department.

Disputes and Governing Law

The law and procedures for resolving disputes will be specified in the MOU. If not mentioned, Indian law applies. If personal discussions do not resolve the issue, arbitration will occur under Indian laws, taking place in Delhi in English, with a single arbitrator. If we cannot agree on an arbitrator, one will be chosen, who will select a third person to resolve the matter. The courts in Delhi will have jurisdiction over this.

The Entire Agreement

These terms, along with any agreements or add-ons (such as the MOU), constitute our entire agreement and replace any prior discussions. Any changes must be in writing and mutually agreed upon.

What Takes Priority

The MOU will take precedence over any conflicting terms.

Service Availability

We aim to ensure that our services operate smoothly and are available 99% of the time, excluding planned maintenance or issues caused by third parties.

Need to Contact Us?

You can always reach us at:

Email: simplisync.ai@gmail.com

Phone: +91-702-703-3073

Address: SIMPLISYNC TECHNOLOGIES PRIVATE LIMITED, H.NO. 18, GALI NO. 1-B, Garhi Harsaru, Gurgaon-122505, Haryana